Clients Charter

1. To ensure that client's waiting time to be attended to at the counter does not exceed fifteen (15) minutes.
   
2. To ensure that mediation services are concluded within thirty (30) days from the date of both parties' consent for mediation.
   

3.

To ensure that pleadings are completed within - 

(a) For non-mediation cases, thirty (30) days from the date of receipt of complete documentation.

(b) For mediation cases, twenty-one (21) days from the date of the conclusion of the mediation sessions.

   
4. To ensure that cases are filed in courts within fourteen (14) days after the completions of pleadings.
   
5. To ensure that the fair order/judgment is served on client within seven (7) days upon receipt of the same from court.